I’m very upfront with people and I don’t have a problem in saying, “Do you want a board of directors building your house, or a family-owned business building your house?”
If you’re a good builder, you belong at Icon. If you are a custom builder, especially, you belong at Icon. Anybody can slap boxes together, but do they fit? Do you have a team behind you? I call, and somebody’s answering the phone.
They do such great customization. They have engineers to make sure all the codes and everything is right, to build per county, per state with the help of the builder
- Mike Fraley
Icon’s strength is their price point and what they’re giving us for that dollar. Typically other vendors don’t give crown molding throughout the home as a standard option. Icon gives me the tools I need to sell the house and be the first man in line.
In the modular industry, the faster we can get back to the customer with a price for what they’re looking for, the faster we can get a person into a home. That’s the reason why people do modular. It’s fast, and they’re getting a better bang for their buck. They get a conventionally built home. It’s got 2×10 floor joists, it’s got 2×6 exterior walls, 2×4 interior walls, it’s all insulated the same way. When we get done with the house, you can’t tell it from a stick-built home.
A conventional builder doing a standard Cape Cod home wouldn’t be using metal straps for putting the walls in place. He wouldn’t be using ring shank nails on the floor. He wouldn’t be using two-part glue to connect the drywall to the ceiling. He wouldn’t be using two-part glue to glue the floor down to their floor joists. Those are the things a stick builder’s just not going to do. He’s going to use tube glue, and he’s going to use regular frame and nails to nail the floor down. Icon does all of these extra things.
The house I’m doing right now is a 2-story with a front porch on the first floor and a front porch on the second floor and they did a bang-up job on it. They really exceeded my expectations. It went together very well.
Expect a well-built product. Expect personal attention and the feeling of being important to a smaller family-run business.
- Bill Doughty
I’ve been doing this for a very, very long time – I’m going on 20 years. I’ve dealt with a lot of manufacturers. I know how the industry works. What I like about Icon, is the design flexibility and they’re accessible. They include more features in their standard base. And that’s a good selling point to a potential customer. If you’re looking to build something outside the box, reverse gables, and a bunch of valley sets and that are not the norm, you’re going to limit yourself if you do it with another factory.
Icon has more design flexibility; giving you more control of what you want to build. Icon is very open to that. With Icon we were able to incorporate steel into the construction. We were able to do the moment framing for the hurricane codes, the steel framing, and get it all customized.
They are a very, very good factory. I’ve been through all of them. The family is very progressive; they are very forward thinking. They label everything. Everything is where it should be. If we have any questions, their engineer is always available.
Things don’t always go 100% but when I’ve had problems, they’ve been very responsive and very easy to work with. Things run smoothly. I have a good working relationship with Icon. We expect a lot from each other and I know that if anything happens and I have any problems, they’ll stand by and be ready to correct it.
- Stacy Bishop
Icon is very personable. On the first project I did with them, the day we were craning the home on the foundation, the owner called me to see how it was going.
Other companies tend to do curbside delivery. Deliver the product, and forget about it. Everything after that point is a builder’s responsibility.
The drivers that deliver for Icon really work with the contractor trying to get the pieces of the house as close as they need to be. I haven’t met anybody at the factory, on the sales team, engineering, or even the drivers that isn’t very personable and very professional.
Another one of the key factors is Icon’s turnaround time on design. They care about building a home for me as much as I care about finishing it the way I’d want it if I lived in it. I don’t think they’d build a home that any one of them wouldn’t want to live in.
I don’t see myself going anywhere else.
- Mike Madtes
They’re a family-owned business– instead of being owned by a group of investors. The ownership makes a big difference. They care so much. They don’t want to neglect any detail along the way. They listen a lot more to customers. If something goes wrong, they’re there to take care of it right away.
Icon has an advantage over other companies because they control their operation better.
I hire a set crew to install each house. These crews set homes from as many as 10 or 15 different modular companies every year so they get to see different products coming out of different factories. And I have heard many times, “We don’t have any problems with Icon Legacy. They fit good. It’s a better product and fits exactly.
Icon is the best. I can say that because I’ve been there. I’ve seen their organization. I’ve compared their product to everybody else. I know I can get my customers the best deal, and the best house for their money. And I know I get the best customer service. No short cuts.
- Jacques Lapoint
They build nice homes. And their service is great. I love their service. I can call today, and they can have something built for me tomorrow, or let me know something. They don’t leave me hanging.
- Diane Lentz
Icon Legacy has the best product. It’s not even close. When we have customers that can afford to do what they want, Icon is the best way to go, no question.
The fact that people can draw their own plans and it goes together as well as it does, it’s amazing. It’s as good as any company we’ve ever seen. The Icon product is the best one we can get our hands on. They’re the first option we offer to a customer.
And they quote things in a hurry, that’s great.
- Jamey Crawford